Frequently Asked Questions

How long does shipping take?

Think of it like waiting on happy mail! Orders in the U.S. usually arrive within 7–14 business days. International orders can take a little longer—around 14–31 business days, depending on customs. Good things are worth the wait.

Do you offer free shipping?

Yes! Every single order ships free, no strings attached. Cozy finds, delivered straight to your door.

Will I get tracking information?

Of course. As soon as your order ships, we’ll send tracking details so you can follow your package’s journey. You can also check in anytime on our Track Your Order page.

What is your return policy?

All sales are final, since our products ship straight from our suppliers. But don’t worry—we’re all about happy homes and happy customers. If something isn’t right, reach out to us and we’ll do everything we can to make it better.

Do you ship internationally?

Yes! We’re happy to send our pieces worldwide. International orders may take 14–31 business days, and local customs fees (if any) are up to the customer.

What if my order arrives damaged?

Oh no—that’s not the kind of surprise mail we like! If your order arrives damaged or defective, contact us within 48 hours with your order number and photos. We’ll make it right.

Do you offer gift options?

Right now, we don’t have gift wrapping, but everything comes neatly packaged—perfect for gifting as-is.

What payment methods do you accept?

We accept all major credit cards and PayPal, so checkout is easy, secure, and stress-free.

How can I contact you?

Any questions? Just send us a message through our Contact Us page or drop us an email at spineandspace@gmail.com. We’re always happy to help!